Architecture for Personalisation

Published in association with Paradigm and with support from the Yorkshire & Humber Joint Improvement Programme, Architecture for Personalisation outlines the progress made in developing the necessary underpinnings for personalisation and provides clear guidance on the way forward:

• It need to be made easier for people to take control, bureaucratic controls need to be limited
• Everyone needs to be offered peer support
• Community organisations and service providers need to be encouraged to play a much bigger role at an earlier stage in the process of self-directed support
• Care management needs to be redesigned for an era of personalisation; it is currently over-burdened and the primary focus of its role needs to shift
• Independent professional brokerage should not be encouraged, instead local leaders need to encourage community-based approaches

The report describes the cost of the current care management system, where most of the responsibility for supporting personalisation currently sits. It shows how the current pattern is unsustainable and indicates that, even with the right support, only modest efficiencies will be achieved. In fact there is a significant risk of increased inefficiency unless personalisation is implemented intelligently.