Innovations in public services don't come from government, they come from the efforts of people themselves.
The technologies or innovations associated with personalisation were not developed by government. Instead they were created by people trying to bring about change in their own lives or the lives of those they care about. Often these innovations have been inspired by important and interconnected ideals.
The publisher is the Centre for Welfare Reform.
Graphic on History of the Movement © Simon Duffy 2011.
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