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Shift to Citizenship Model

This image shows the fundamental shift in thinking required to reform public services within the welfare state - from a professional gift to citizenship model:

The publisher is The Centre for Welfare Reform.

Shift to Citizenship Model © Simon Duffy 2011.

All Rights Reserved. No part of this paper may be reproduced in any form without permission from the publisher except for the quotation of brief passages in reviews.


Simon Duffy


Waste in Public Services

Waste in Public Services

The current welfare system wastes resources by reducing the ability of the citizen to put them to good use.

Innovation in Public Services

Innovation in Public Services

Innovation in public services goes through a series of phases and meets inevitable resistance.